The following terms apply to your use and access of our Courses through Chess.com. These terms apply without prejudice to other terms and policies that may also be applicable to your use of Chess.com. Any terms not covered in these Courses Terms will be ruled by the Chess.com Terms of Service as they may apply.
In these terms, when we use the word 'Course', we are referring to a piece of digital content consisting of a chess lesson, which can be provided in both MoveTrainer and video formats.
Access and Use of Courses
When you are given access to a Course through Chess.com, you have the right to use it for your personal use, in accordance with these terms and Chess.com's Terms of Service, for as long as you have an active Chess.com account.
When you request access to a Course we will either send you an Order Confirmation to notify you that we have accepted your order for a Course or reject it if we have reasonable grounds, such as if you have previously breached our Terms of Service or if we consider the cancellation right is being abused. If we do not accept or cannot fulfill your order for any reason, we will explain the reason. No payment will be taken under normal circumstances. If we have taken payment, any such sums will be refunded to you as soon as possible and within 14 days.
Restrictions on Use
You must use the Course according to the following restrictions. Failure to comply will be a breach of these terms, allowing us to remove your access to such Course or terminate the account without a refund for any Course you have purchased.
The Course:
- is personal to you and cannot be transferred to others. You can use it wherever you want in the world provided you comply with local laws;
- is non-exclusive to you. We may supply the same or similar Course to other users;
- may be used only on Chess.com (it is not a PGN file and you cannot export or download it);
- may not be:
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- copied by you;
- changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law);
- combined or merged with, or used in, any computer program;
- distributed, made available, or sold by you to any third party. To be clear, you must not reproduce or make available any part of a Course online or to any other person in any way without our specific explicit prior email permission;
- exported out of Chess.com;
- contains information owned by us or third parties or both. You must not conceal, change, or remove any markings which show who owns this information, such as copyright (©), registered trademark (®), or unregistered trademark (™) markings.
Your Right to Cancel
You may cancel your Course order and ask for a refund at any time within 30 days from the date of your purchase. We will refund you within 14 days from the receipt of your refund request.
We cannot sustain relationships with customers who repeatedly cancel orders in such a way that suggests they are not making purchases in good faith. If you repeatedly cancel orders for the same Course (same Course ID number or same title) while asking for a refund, we will reject your request for a second refund of the same Course. Also, if we notice behavior that we reasonably consider represents abuse of the cancellation right, we may refuse to accept further orders from you and reject any refund request due to abuse. Asking for refunds and canceling orders constantly or repeatedly can be considered an abuse of the cancellation policy.
Availability of Courses
The Course you purchase through Chess.com may change over time.
We will do everything we reasonably can to give you access to your Course for as long as you remain a Chess.com member, but we cannot guarantee indefinite access. In very exceptional circumstances, if we no longer have the right to make it available, you will no longer be able to view that content from your Chess.com account.
In addition, we may have to remove or stop you from accessing some Courses, or replace some Courses in your Chess.com account with an edited version, due to legal or other issues, or if you breach these terms. If we need to permanently remove a Course for these reasons, it will be removed from your Chess.com account and you may be entitled to a refund (except where we’ve removed your purchased Course because you’ve breached these terms).
Account Closure
If you close your account or we terminate it in accordance with the Terms of Service, you may lose access to the Courses in your Chess.com account. You will not be entitled to a full or partial refund of any sums paid for access to those Courses.
In certain cases, we may offer the opportunity to open a second chance account at our discretion. However, there is no guarantee that your Courses will be transferred to the new account.
Contact
You may contact support if you have any questions, complaints, or other issues.